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Shipping &
Returns
Please note that
any products purchased during the Covid-19 Pandemic can not be returned or
exchanged. Please make sure you are ordering the correct item and/or size.
Shipping
All shipping is estimated until the order
is packaged and ready to ship. Shipping charged is only the actual amount
of shipping once measured and weighed.
We compare 3 methods of shipping, Canada
Post and 2 couriers, to obtain the best shipping rate for you.
Constant changing of orders will delay
shipping of items.
Orders that are packaged, labeled and
ready to ship, are subject to a 20% restocking fee, if cancelled.
ALL APPLICABLE TAXES charged are that of
the Provinces that is being shipped to. ie PST, or HST or just GST is
charge according to the shipping destination province.
Returns
You may return an item within 7 DAYS of the date of purchase.
Returned Items MUST be in unused, re-sellable condition and in the original
packaging.
To return any product you must call or email
(and receive a response), within the 7 day window, to discuss the problem
and to obtain a return authorization.
All returns are to be sent prepaid by the
customer.
Defective merchandise may have to be returned to manufacturer.
We CANNOT accept COD returns.
All original packaging must be intact and returned with the
unused original condition items.
Items without the original packaging or no
longer in original condition will be subject to a 20% restocking charge or may
be refused.
Customers may return items for warranty work, exchange or refund as
appropriate (EXCEPT for associated freight/shipping charges) within 7 days of
purchase.
Some items must be returned to Manufacturer for warranty work.
The following Items are non-returnable:
• Dryer or Clipper
repair parts
• Scissors/Shears
• Clippers/Trimmers
• Clipper Blades
• Books and Videos (unless defective in which case we will replace the returned
item with the same title).
• Special Order Items
• Toys and Treats
Products should be inspected and tested immediately for defects and faultiness
upon receiving the order. This will help ensure the product is returned within
the 7 day period.
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Damages - please read
If the package appears to be damaged at the time of delivery you
have the right to refuse it.
If you do not refuse it you must sign for it
as damaged.
Please note that your insurance is $100 unless you have asked
for more insurance on the product.
Please take pictures of the damaged
product and send to Tybrushe to help claim on damages.
Contact Tybrushe to
discuss the problem and arrange for replacement products if warranted.
Please
retain all damaged shipping cartons for inspection by the courier or common
freight carrier if claiming.
Unfortunately, Tybrushe is not responsible for damage due to
freezing and/or low temperatures and we are unable to replace or refund these
items.
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